This Cookie Policy explains what cookies are and how we use them.
You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used.
For further information on how we keep your personal data secure, see our Privacy Policy.
Last updated: 12/2/2026
This Cookie Policy explains what cookies are, how we use them, and how you can control them. It should be read alongside our Privacy Policy, which explains how we collect, use, and protect personal data.
What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners.
Some cookies are strictly necessary for a website to function. Others help us understand how the website is used, remember preferences, or support marketing and analytics activities.
How we use cookies
We use cookies to:
- Ensure the website functions correctly
- Improve website performance and usability
- Understand how visitors interact with our website
- Support analytics and campaign tracking
- Enable optional features such as webchat (where enabled)
Where cookies are not strictly necessary, we will only place them on your device with your consent.
Types of cookies we use
Cookies used on this website fall into the following categories:
Strictly Necessary Cookies
These cookies are essential for the website to operate. They enable core functionality such as security, accessibility, and page navigation. The website cannot function properly without these cookies, and they do not require consent.
Performance / Analytical Cookies
These cookies collect information about how visitors use the website, such as which pages are visited most often. The information is aggregated and anonymised and helps us improve how the website works.
Functional Cookies
These cookies allow the website to remember choices you make (such as preferences or chat sessions) and provide enhanced, more personalised features.
Advertising / Tracking Cookies
These cookies are used to track visits across pages and relate website activity to marketing or email campaigns. They help us understand the effectiveness of our communications and campaigns.
Cookies used by the Sopro Plugin
As part of using the Sopro Plugin, certain cookies are deployed to support functionality, performance, and campaign tracking.
Regular Cookies
| Cookie Name | Purpose | Expiry | Category |
| _obid | Tracks unique visits to the site and relates them to an email campaign | 1 year | Performance / Analytical |
| _obid_visit | Identifies a session across multiple pages; not linked to personal data | 4 hours | Advertising / Tracking |
Webchat-Specific Cookies
(Only set if the webchat function is enabled)
| Cookie Name | Purpose | Expiry | Category |
| cuid_* | Session cookie used by webchat; not linked to personal data | 15 days | Functional |
Managing your cookie preferences
You can manage or withdraw your cookie consent at any time by:
- Using our cookie consent banner or settings tool (where available)
- Adjusting your browser settings to block or delete cookies
Please note that disabling certain cookies may affect the functionality of this website.
Browser controls
You can find guidance on managing cookies for common browsers here:
Legal basis for using cookies
- Strictly necessary cookies are used on the basis of legitimate interest, as they are essential to the operation of the website.
- All other cookies are used only where you have provided consent, in line with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our use of cookies. Any updates will be posted on this page with a revised “last updated” date.
Contact us
If you have any questions about our use of cookies or this Cookie Policy, please contact us via the details provided in our Privacy Policy.